AI themes, not tag soup
Loopwise reads every ticket, call note and review, then groups them into themes your whole team understands. No manual tagging, no spreadsheet triage.
NewRevenue impact scores for every theme
Ship what your customers actually want
- 14-day free trial
- No credit card required
- Set up in 5 minutes
Trusted by 1,800+ product teams, from seed stage to public companies
- Kestrel
- Halcyon
- Brightline
- Meridian
- Corvid
- Tessera
- Northvale
- Quanta
Features
Everything you need to turn feedback into focus
Stop copying quotes into spreadsheets. Loopwise collects, organizes and quantifies what customers ask for, so every roadmap decision comes with evidence.
Prioritize by revenue
Connect your CRM to see the ARR, deal stage and renewal date behind every request.
Every channel, one inbox
Support, sales calls, Slack, email and app reviews flow in automatically and stay linked to the customer.
A roadmap customers can follow
Publish a public roadmap where customers vote, comment and subscribe to the ideas they care about.
Close the loop automatically
When a feature ships, Loopwise emails every customer who asked for it, written in your voice.
Duplicate detection
Repeat requests merge automatically, so every customer counts exactly once.
Sentiment tracking
See frustration building on a theme before it turns into churn.
Instant search
Find any quote, account or theme across years of feedback in a second.
SOC 2 Type II
Encrypted in transit and at rest, independently audited every year.
Unlimited viewers
Share insights with sales, support and leadership at no extra cost.
Open API and webhooks
Send feedback from anywhere and pipe themes into your own tools.
How it works
From scattered feedback to a confident roadmap
Three steps and no spreadsheet gymnastics. Most teams see their first themes on day one.
- Step 01
Connect your channels
Link Zendesk, Intercom, Slack, Gong, HubSpot and 20+ other tools in a few clicks. Up to two years of history imports in the background.
Average setup time: 4 minutes
- Step 02
Let Loopwise find the themes
Our models read every message, remove duplicates and group requests into themes, then attach the customers and revenue behind each one.
Understands 40+ languages
- Step 03
Ship it and close the loop
Send themes to Jira or Linear, update your public roadmap, and let Loopwise tell every customer who asked the moment it ships.
Two-way sync with Jira and Linear
- Pieces of feedback analyzed every week
- 2.4M+
- Product teams building with Loopwise
- 1,800+
- Less time spent triaging feedback
- 73%
- Average rating from verified reviews
- 4.9/5
Customers
Product teams hear the difference
From seed-stage startups to public companies, teams use Loopwise to make roadmap calls they can stand behind.
We used to lose the first week of every quarter arguing about priorities. Now we open Loopwise, sort by revenue, and the debate is over in twenty minutes.
Priya Raman
Head of Product, Kestrel
- Less time spent on quarterly planning
- 80%
- Renewal revenue protected by shipping SSO first
- $1.1M
“Our customer success team finally has one place to log what customers ask for, and they can see the moment it ships. Renewal calls got a lot easier.”
Marcus Bell
VP of Customer Success, Halcyon
“The AI themes are scarily good. Loopwise grouped nine thousand support tickets into forty themes overnight, and they matched what our research team found by hand.”
Sofia Lindqvist
Senior Product Manager, Meridian
“The automatic shipped emails changed how customers see us. People reply just to say thanks for building the thing they asked for.”
Mateo Ruiz
Co-founder and CTO, Brightline
Pricing
Simple plans that grow with you
Start free and upgrade when your team is ready. Every paid plan comes with a 14-day free trial.
Starter
For small teams finding their first signal.
Free forever
- Up to 3 team members
- 500 feedback items a month
- 2 connected sources
- AI theme detection
- Public roadmap
Growth
Most popularFor product teams who want every decision backed by revenue.
/month
Billed $756 per year
Everything in Starter, plus:
- Up to 10 team members
- Unlimited feedback items
- 20+ integrations
- Revenue weighting with CRM sync
- Automatic shipped emails to customers
- Two-way Jira and Linear sync
Enterprise
For organizations with advanced security and scale needs.
Volume pricing for larger teams
Everything in Growth, plus:
- Unlimited team members
- SSO with SAML and SCIM
- Audit logs and EU data residency
- AI tuned to your own taxonomy
- Dedicated success manager
- 99.9% uptime SLA
All plans include unlimited viewers, SOC 2 Type II security and GDPR-ready data processing.
FAQ
Questions, answered
Everything teams usually ask before switching to Loopwise. Still curious about something? We're happy to walk you through it.
Most teams connect their first sources in under five minutes. Loopwise imports up to two years of historical feedback in the background, so your first themes are ready the same day.
Zendesk, Intercom, Front, Slack, Microsoft Teams, Gong, HubSpot, Salesforce, Jira, Linear, the App Store, Google Play and more. You can also send feedback through our API, a browser extension or a simple email forward.
Loopwise reads each piece of feedback, separates out every distinct request, and groups requests that mean the same thing even when customers word them differently. You can rename, merge or split any theme, and it learns from your edits.
Yes. Loopwise is SOC 2 Type II audited, encrypts data in transit and at rest, and never uses your data to train models for anyone else. Enterprise plans add SSO, SCIM, audit logs and EU data residency.
You pick a plan or move to Starter, which is free forever. Nothing is deleted, and you never need a credit card to start a trial.
Yes. Upgrade, downgrade or cancel from your workspace settings whenever you like. Annual plans are refunded in full if you cancel within the first 30 days.
Your customers are already telling you what to build
Start a free 14-day trial and see your first themes today. No credit card, no setup call, no spreadsheets.
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